Dr. Canary

You can’t activate a user who never got in.

The bird signs up like a new user and shows you the step where they stopped.

Run your numbers

Monitoring starts at $249 a month

  1. A create your account form on a phone, filled out.Sign updone: 48 seconds
  2. An email verified screen on a phone, with setup next.Verify emaildone: code in 40 seconds
  3. A workspace setup step on a phone that fails to save a location, with no way to skip.
    DSetup will not save.found on the next inspection · capture attached
    Set upstopped: step 2 will not save
  4. A first schedule on a phone, ready to save.First schedulenot reached: never reached
  5. A sign-in form on a phone.Sign back innot reached: never reached
Dr. Canary in a lab coat, reading a tablet

Sign-ups get lost in a lot of places.

From the sign-up form to the first task.

  1. Sign upform submitspassemailed code is acceptedfail24%of shoppers abandoned an order because the site required an account.Baymard Institute, 2022
  2. Sign insign-in page loadspassnew account recognizedfail56%gave up on an online service in the past month over a forgotten password.FIDO Alliance, 2024, an industry group’s figure
  3. Onboardsetup startspassevery step savesfail8 in 10say they have deleted an app because they did not know how to use it.Wyzowl, 2020, a vendor’s figure
  4. Activatefirst task openspassresult is savedfail37.5%of new users reach activation, on average, at 62 software companies.Userpilot, 2024, a vendor’s figure

What one bad step costs in customers.

Pick a step.
500
our estimate · set your own
$1,800
our estimate · set your own
14 days
our estimate · a dip reads as a slow week
Our estimates. Change them.
90%
our estimate: set it to your own mix
70%
our estimate
6%
our estimate · set your own
Onboarding steps · unnoticed 14 days$15,659of first-year revenue that never started.
customers you never activated
8.7
every day it sits
$1,118
And the renewals behind it$9,395of second-year revenue, if six in ten would have renewed.six in ten is our estimate

The same step, with the bird looking.

Nobody lookingfound on day 14$15,659lost
The bird, weeklyfound by day 4$3,915lost

$11,744 stays in your funnel.This one catch pays for 29 months of weekly monitoring at $399 a month.

Every step leaves a capture. The report keeps them.

drcanary.com/products/…
DJuniper Row · Oakland, CA2 of 5 new-user steps not working
Sign-up form
pass
Verification email
pass
Form errors
error names no field
Onboarding steps
step 2 will not save
First task
pass
A sign-up form on a phone with an error at the top that does not say which field is wrong.
Form errors · error names no field
A workspace setup step on a phone that fails to save a location, with no way to skip.
Onboarding steps · step 2 will not save

Stop finding out from a support ticket.

A full checkup is $150. Routine monitoring starts at $249 a month.

Dr. Canary giving the OK sign