AI mystery shopping, from the first search to your front door.
The bird searches your inventory, opens the vehicle page, values a trade, sends the inquiry, books the appointment and reads what comes back. Other AI products score your calls, or send a lead and grade the reply.

Three things get called AI mystery shopping.



How much of the journey each one covers.
Find the cara new K4 listed at $757
The numbersno trade-in offer shown
Inquirychat never replies
Reply and follow-upfollow-up lost the vehicle
Appointmentno service times offeredEach company as it describes its own service · read November 10, 2026
Questions
What is AI mystery shopping?
Using AI in place of a human mystery shopper. At a dealership the name covers three things: AI that scores recordings of real calls, AI that submits a lead and grades how the store handled it, and AI that shops the digital journey from the inventory search onward. Dr. Canary is the third.
Which kind does a dealership need?
It depends on where customers are being lost. Call scoring covers every call the store takes. A lead shop covers what happens after a customer reaches out. Dr. Canary also covers what happens before that: the search, the vehicle page and the tools a customer uses to decide whether to reach out at all.
Does Dr. Canary call my store?
No. It shops online, sends its inquiries through your site, and records the emails, texts and calls that come back. Its test customer never arrives at the showroom.
What does it cost?
A one-time checkup is $150 per location. Monitoring starts at $249 a month per location, inspected monthly, biweekly (every 14 days) or weekly.
